Royal Mail Standard Delivery - 3 - 5 working days - £4.95 /
We aim to process orders within 2 working days. All orders are sent on a tracked service and delivery usually takes around 3 – 5 working days.
You will receive an email notification from Royal Mail with your tracking details once despatched.
If your parcel is required to be re-delivered, there may be additional shipping costs.
Over the Christmas period, for any orders placed from November we have extended our returns policy until Mid - January. Please email firstname.lastname@example.org to arrange a return.
Only unused products in original condition and packaging will be refunded. We will refund the paid amount with the exception of any shipping charges that were applied to your order. We don't refund fees incurred for the return itself.
Made to order Products
All of our made-to-order items are specifically ordered from our supplier for you and are not usually stocked by Spicer and Wood. This means you cannot amend the order once it has been placed and cannot cancel / return the order.
The lead time specified on the page is an estimate only. We will keep you updated if there are any delays, however we cannot accept liability for any loss or inconvenience if failure to deliver within the estimated time frame.
I'm afraid we currently do not ship outside of the UK.