Royal Mail Standard Delivery - 3 - 5 Working Days - £5.50
Mustard Made - 1 - 2 Weeks - The Ledge - £8.95, The Kit, The Shorty - £15.00, Over £200 - Free
We aim to process orders within 2 working days (we do not have collections on the weekend). During busy periods this may take a little longer. All orders are sent on a tracked service and delivery usually takes around 3 – 5 working days.
You will receive an email notification from Royal Mail with your tracking details once despatched.
Please double check the delivery address is correct. If your parcel is required to be re-delivered, there may be additional shipping costs.
For Mustard Made products - Please allow 1-7 working days for your order to be dispatched. Delivery times will vary depending on where you're based, but generally, this is between 2-6 working days from the date of dispatch. Please allow 1 - 2 weeks. Since these are sent by a third party, the lead times may vary slightly. We will keep you updated on any changes.
Returns
Notify us within 14 days, and we'll issue a full refund to your original payment method once returned. Only unused products in original condition and packaging will be refunded. We will refund the paid amount with the exception of any shipping charges that were applied to your order. We don't refund fees incurred for the return itself. Items used for photography, events, or any form of display are considered used and are not eligible for return.
Please email info@spicerandwood.co.uk in order to arrange a return.
All Mustard Made products must be unused, unassembled and in the original packaging to be eligible for return. Flatpack furniture is a wonderful thing (we love it!) but if the product has been fully or partially assembled we, unfortunately, are not able to accept the return of your locker.
Made to order Products
All of our made-to-order items are specifically ordered from our supplier for you and are not usually stocked by Spicer and Wood. This means you cannot amend the order once it has been placed and cannot cancel / return the order.
The lead time specified on the page is an estimate only. We will keep you updated if there are any delays, however we cannot accept liability for any loss or inconvenience if failure to deliver within the estimated time frame.
International Shipping
For international shipping enquiries, please contact us at info@spicerandwood.co.uk.